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We have created a full guide for you to understand the different transport options in Elmbridge. Transport The public transport network of trains and buses can be confusing for new arrivals to Elmbridge. We have created a full guide for you to understand the different options and help you get around the local area: Public transport information sheet Homes for Ukraine (H4U) temporary bus pass scheme Surrey County Council has worked with bus companies in Surrey to set up this scheme. It offers those who arrived on the H4U scheme a free bus pass for 6 months for travel on their most used bus route. Participating companies include Stagecoach, Compass, Metrobus, Falcon, White Bus and Reptons. Find out more details and how to apply here . Driving in the UK Can I use my driving licence issued by my home country? This government webpage has a tool you can use to see if you can drive in Great Britain (England, Scotland and Wales) on your licence issued by another country. In most cases, you can drive any type of small vehicle (for example cars or motorcycles) listed on your licence for 12 months from when you first arrived in Great Britain. However, Ukrainians (who entered on a Ukraine visa scheme) can continue driving here for three years from arrival. After the end of this period, you will need to either exchange your licence for a UK licence or pass theory and practical tests to acquire a UK licence. Visit this page to find out how to do this. Can I drive my car that I brought with me from another country? Generally you will be allowed to drive your car for up to six months. After that time you must “import” your vehicle which involves registering and taxing it. See this government webpage for more detail on the process. How can I get a UK driving licence? You will need to follow these steps in order to get a UK driving licence. This includes applying for a provisional licence, and passing both a theory test and a practical test. Elmbridge CAN runs driving theory lessons, visit our What’s On page to find out more. We recommend these books to help you pass the theory test: The Official DVSA Highway Code The Official DVSA Guide to Driving There are also various apps which can help, such as the Official DVSA theory test kit. You can buy and download this using these links: App for iOS / Apple App for Android eLearning platform (to use on a tablet, computer or mobile device) Once you are learning to drive, there are videos on YouTube which can help you, such as these: DGN Driving Drive London How expensive is it to run a car? The AA (Automobile Association) has published some useful guidance on the cost of running a car, here . In addition to the cost of buying and maintaining the car, and the cost of fuel, there are various other costs to consider - including tax, insurance and MOT (annual safety check), all of which are mandatory in the UK. Oxshott Care This local charity arranges lifts for Oxshott residents to medical appointments. They may be able to help with lifts to other important appointments, and with shopping and picking up prescriptions. See their website for more details or call them on 07950 478329 (phone line open from 9am to 12pm Monday to Friday. You can also leave a message).

Find out more about the work of Elmbridge CAN by signing up for our newsletter. Newsletter sign up We send newsletters by email roughly every quarter, to update our supporters on our activities. Occasionally we run an emergency appeal, in which case we would send an additional newsletter focussing on that. You can find all our recent newsletters on our Latest news page . Our pledge to you: We won't bombard you with emails We will keep your data safe and secure We won't share your data without permission You can opt out at any time Newsletter sign up First name* Last name* Email* Subscribe You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by emailing contact@elmbridgecan.org.uk . We use Mailchimp as our marketing platform and by clicking the subscribe button, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy policy here . Subject to the above, we will never share your data with third parties unless we have your permission or are required by law to do so. For more detail on how we use your data see our privacy policy .

Elmbridge CAN has helped hundreds of families to build new lives in Elmbridge. Here you can read some of their stories and find out how we've contributed.  Stories Elmbridge CAN has helped hundreds of families to build new lives in Elmbridge. Here you can read about how it all started, as well as some stories about people we've worked with and how we've contributed. Myra's story The family left Damascus when the bombs came too close to home in 2017. They walked overnight to reach Turkey, before eventually being resettled by the UK government almost a year later. Read Myra's story Hasina's story Hasina was the Afghan Minister for Women's Affairs when the Taliban took power. She survived two assassination attempts, and had to make the difficult decision to flee Afghanistan with her family. Hasina's story is one of survival and rebuilding her life. Find out more "Education is my way to survive" Imagine arriving to live in a new country with no knowledge of the language. A few years later, you are studying at university, with clear career goals. This is the story of Ali, Mohammed and Ayram. Find out more Nadia's story Following her flight from Saudi Arabia, Nadia spent seven months living in a small hotel room in Stevenage, until finally she found a host in Elmbridge. But still there were problems to overcome. Read her story here. Find out more Ukrainian sunflowers From arriving in the UK with next to nothing, to establishing a successful gardening business. Read how three Ukrainian women have joined forces and rebuilt their lives in Elmbridge. Find out more Elmbridge CAN saved me. It's like when you are so terribly anxious, and then suddenly everything gets better. I was showered with kindness. I cannot thank them enough. Nadia

Olena and Tetiana: stories of hosting Ukrainians in Elmbridge Tetiana's and Olena's story ‘I have learnt how fortunate I am,’ Diane insists. ‘When I think something in life is a bit of a nuisance, I think “How dare I”. I have enjoyed everything about having them here.’ ‘We can’t imagine what they have been through,’ says Bob. ‘I love the fact that so much is happening all around us,’ Cathy adds. ‘We’ve gained far more than we’ve lost.’ Hosting Ukrainian families in the community here in Elmbridge has been a profound experience for those who have done it. Opening up a home and welcoming others into the family takes courage but it is also a hugely rewarding experience. ‘I’d been thinking about it for a while and I was in the lucky position of having space,’ Diane continues. ‘I had followed the war in the news and had been in touch with Elmbridge Council to say I’d be interested in having somebody. I had a phone call one day and I was introduced to these three people.’ These three are Tetiana and her two children, Alex (15) and Daria (11). They lived in Vinnytsia, a city in central Ukraine. When the war broke out on 24 February 2022, Tetiana’s husband stayed behind to join the military. A bomb landed at the military base just three kilometres outside the city on the first day of fighting. ‘It was six o’clock the next morning when we left,’ Alex recalls. ‘We travelled to Chernivtsi, which is a city near the Romanian border. I was the guy with the map and I had to lead two cars. I was sharing the map reading with Nikita, we’d do four hours each at a time. I was trying to figure out where to go. Across the border we found a city about 50 kilometres away.’ Nikita is a year older than Alex. He has a younger brother, Mike, who is eight, and they travelled in convoy with mum Olena, who owns a travel agency with Tetiana back in Vinnytsia. The two families are close but nothing could have prepared them for the epic journey across Europe which lasted over two months. Taking in Romania, Hungary, Czech Republic, Slovakia, Germany, Belgium and France they travelled over 3000km to reach the safety of these shores. ‘We never thought about coming to England at first,’ Alex explains. ‘I’ve always wanted to study abroad, I learnt English when I was four, then I started to learn French. I never thought about coming to the UK because it’s so hard to get a visa. I tried to learn some Czech on the way here but I didn’t really like it so I said to Mum, “Let’s go to America”. She said, “How are we going to go to America with this car?” Then Mum found on a Facebook group the Homes for Ukraine programme in the UK and we applied for that.’ Diane’s son and two daughters live locally and have been very supportive. She is a former primary school headteacher who retired from her most recent role as a director of a counselling charity and had lived alone in Weybridge for the past six years when she opened her doors to Tetiana’s family. ‘My family consider you part of our family,’ Diane says, as the five of them sit around the garden table reflecting on the events of the past year. ‘We all knew at the beginning that certain things might go wrong but nothing was insoluble and we always talk things through, we’ve become like a close family. Tetiania’s children attend school locally and feel secure and safe in their new environment. ‘Everything is good here,’ says Daria. ‘I love Di because she’s so happy every day and is always joking. Rose is a lovely dog too.’ A mile away in Oatlands, Cathy and Bob have two dogs at their home – Maisie and Lola - and the bustle of more footsteps through the door when Olena, Nikita and Mike arrived in September 2022 has been one of the many positives of this extended family. Cathy is also a recently retired primary school headteacher while Bob is still busy combining work as a part-time lecturer, local councillor and amateur cricketer. ‘After working 24/7 for 40-odd years, I like the fact that people are coming and going all the time,’ Cathy says. ‘We get on really well. When you live with people occasionally some things annoy you but not a lot, to be honest. The better you get to know people the better you can work things out. We eat separately but occasionally at weekends we’ll get a takeaway together or cook together. We love the way our two daughters have embraced the whole thing and there are times when we all go to family events together which is great. ‘We have arrangements in the house to allow independence and inter-dependence. You have to be flexible. Historically we’ve always opened our doors to people. I have two nieces from the United States who both have lived with us for a time, so we’re quite used to that sort of thing. You’ve got to not mind about sharing your house as a home for someone else, and we don’t mind that at all. You become a household that understands how you all work together and that develops over time. And the best thing is Olena’s cheesecake, she makes the best cheesecake ever!’ ‘The dogs love having more people around,’ Bob adds. ‘Olena and the boys tend to fit in with what we do. We have little rules about the house to stop things like eight-year-olds traipsing through the house with muddy shoes from the garden, but that’s part of life! I have taken both boys to an Arsenal match and we’ve also been to see their school performances. Early on I asked Mike what his teacher was like and he said, “So, so!” I don’t think he’d have learnt that turn of phrase in the Ukraine.’ ‘They help our boys with their homework sometimes which is great,’ Olena reveals. ‘I love this family and it’s an amazing place to live. For Nikita, who is older, it was difficult to settle at first but Mike doesn’t want to go back to the Ukraine, he loves it here. He does football, tennis, gymnastics, everything. We are lucky with this family as our life depends on the environment here in this home.’ Olena and Tetiana are embarking on new careers too. After leaving the travel business behind they are taking their first steps into landscape gardening after initially working at their hosts’ gardens and then expanding to the neighbours. ‘I know a lady in Ukraine who is a biologist and I got in touch with her and she helped me out about how to look after plants, treat diseases and make sure they are healthy,’ Olena explains. ‘I have 20 clients here now, and there are nearly ten of us working together.’ ‘It is difficult to plan but maybe our dream could be a landscape design company in the future,’ adds Tetiana. ‘That is the challenge, how can we make our life comfortable?’ Contributing to the community is important for Olena and Tetiana. They left a wholesome life behind and want to embrace the new world as much as possible. ‘When we came here I put my heart into it to make it an interesting trip,’ Tetiana continues. ‘It would have been very difficult to think about the bigger problem of the war in Ukraine. Sometimes I can’t understand what has happened to us and what will happen in the future and when I think about this it’s very bad for my mental health. So I think about what we have here, with Di and other very nice people nearby, my children studying in school, and a lovely garden for us, a safe place where there are no rockets flying over us.’ The war is, inevitably, a constant presence in their lives, with Nikita and Alex paying particular attention to what is happening back home. ‘I have to follow it, my Dad is in the military so I get to know all the news,’ Alex explains. ‘Dad has been in dangerous situations. He has been near the frontline at times. Then Dad started to do a role involving more paperwork so he got moved to headquarters, but he still travels to the frontline at times.’ Out of the most terrible circumstances these two families have formed a lifelong bond with their hosts in the UK. And for the hosts, this has been a fulfilling opportunity to share something incredibly precious: a home. ‘When you ask about living in the same environment, it has to be our house together - all five of us’, Cathy points out. ‘It can’t be “Our house – Bob and I – and you three are living in it”, that wouldn’t work.’ Olena and her boys will always appreciate that. And just a mile down the road, Tetiana is equally thankful that Diane has come into their lives. ‘Di has opened not just her house but also her heart and we thank her so much for that.’

We published our first full impact report at the end of 2023, sharing how our charity has grown and evolved since its foundation. We now offer a wide range of services to support the full integration of forcibly displaced people, including drop-in hubs, employment mentoring, practical and material support, as well as group and one-to-one English classes. Impact report We published our first full impact report at the end of 2023, sharing how our charity has grown and evolved since its foundation. We now offer a wide range of services to support the full integration of forcibly displaced people, including drop-in hubs, employment mentoring, practical and material support, as well as group and one-to-one English classes. In a nutshell As at January 2024, we were supporting 276 families from Ukraine, Afghanistan, Syria and other countries. We had 250 ongoing support cases, and delivered our services through our network of 108 volunteers and seven staff members. In 2023 our staff and volunteers: Helped 89 families with support and advice on accommodation Supported 53 families to set up new homes Provided 70 job seekers with one-to-one mentoring Delivered 40 hours of tutoring and homework help every week Mentored 10 young people through our collaboration with St George’s College, Weybridge. Read our full report here Seeing first-hand the incredible work that all the dedicated Elmbridge CAN volunteers and staff do... as well as the positive impact the charity has on enabling people to rebuild their lives, and feel welcome and settled in Elmbridge, is truly amazing. I feel so lucky to be a part of Elmbridge CAN's mission, and thoroughly enjoy my volunteer role. Ayshe

The history of Elmbridge CAN since it started in 2015. Elmbridge CAN - our history Since forming in 2016, Elmbridge CAN has grown in strength and size, currently supporting over 330 families who have fled conflict or persecution. “It was a response to what was happening in Syria,” Elmbridge CAN co-director Jeannie Tweedie explains. “We connected through social media initially and then a group of us met up in a pub to work out what we could do. The first significant thing we did was organise a meeting in collaboration with the local authority and invited various stakeholders along.” The council agreed to take part in the Syrian Resettlement Scheme, so the most urgent work Elmbridge CAN undertook was finding hosts for refugees. In 2017, the first family arrived in Elmbridge. Housed in Oxshott without a car, an environment culturally very different to Syria, the local community rallied around. Today, some of those children from that family are young adults, studying at university. “What is amazing is when you see a family or individual transform their lives,” Jeannie reflects. “We support them and walk beside them if they want us to, but it is they who do it.” The early priorities of the organisation involved getting houses ready for new arrivals; often laborious work sourcing furniture. Gradually more families arrived and, by 2018 when Elmbridge CAN registered as a charity, roughly 30 Syrians had been resettled alongside other nationalities. Among them was Nurettin, a Turkish asylum seeker, who rebuilt his life in the IT industry where his expertise lay prior to fleeing his country. He has since become a trustee of the charity. “What every arrival has in common is that they have lost their home, their familiarity, their security and the feeling of belonging somewhere,” Jeannie adds. “There is a cultural adjustment to deal with. It’s hugely variable, but they all have that loss in common.” So, creating an infrastructure became a key part of Elmbridge CAN’s work. An English class was launched, recruiting volunteers who got busy helping with one-to-one English lessons, supporting children’s learning and helping people find jobs. Over 40 hours of tutoring and homework help are delivered each week. When Ayram left Syria at the age of seven she joined 100,000 others fleeing persecution at a refugee camp in Jordan. Eleven years later she is studying Law at the University of Surrey. Elmbridge CAN has thrived through its adaptability. In August 2021, the fall of Afghanistan meant that - almost overnight - approximately 200 Afghans arrived locally. Each had been part of a deeply traumatic evacuation. They were placed in hotel accommodation in Thames Ditton. “We stepped up, as did the local community, many of whom joined us as volunteers,” Jeannie recalls. “We organised clothing and toy deliveries. We set up whole family ESOL classes in the hotel, as it took around a term for school places to be found for the children. We held Eid parties and started a sewing group for the women. “We have a volunteer called Tim who is our bike guy. He mends bikes when people donate them and they are incredibly useful for people. It really makes a difference. We’ve had women who’ve had the opportunity to learn how to ride a bike for the first time.” Elmbridge CAN took on further responsibilities when the council-employed support worker left, meaning statutory support for the Syrians now came under the umbrella of the organisation. With that, and funding from Walton Charity for an administrator, Elmbridge CAN was able to employ its first staff. In February 2022, the invasion of Ukraine forced many Ukrainians to flee. The local community welcomed over 600 displaced Ukrainians, mainly women and children. Elmbridge CAN volunteers organised weekly welcome hubs and the local council issued a contract for the charity to employ two Ukrainian-speaking integration workers. “They got busy with re-matching people who needed new hosts,” Jeannie recalls. “We had to put together an infrastructure capable of moving an organisation from being one that supported 30 families, to one that currently supports over 350.” The charity set up two community English classes in different locations. Together with its hubs, and one-to-one volunteer placements, they meet the needs of displaced families. For some individuals, the charity provides a high-needs case service led by experienced integration workers. Other people may simply need practical support. “One little girl had the biggest smile on her face after we gave her an electronic keyboard,” says Jeannie. “We have a common humanity around the world for our children. Many families have come here because of their children. We work not just with those who have come through resettlement schemes, but those who have had to come through the asylum route. Our aim remains the same as when we started: to welcome.” The next step is to secure the organisation’s future in a changing world. “We’ve had to be quite reactive in the past and there’s always that uncertainty about the environment we are in,” Jeannie concludes. “We have built something important and we want to make that sustainable. We’ve had growth without planning it so we can grow further with planning, but we need it to be properly resourced. It’s about bringing the community together.”

Contact Elmbridge CAN by email or fill in this form. Contact us Sign up to receive our newsletter or contact us if you have a specific enquiry. We’d love to hear from you! Sign up to our newsletter Contact us First name* Last name Email* Message Submit Other ways to contact Elmbridge CAN Email: contact@elmbridgecan.org.uk Write to us : PO Box 112, East Molesey, KT8 8EN. You can also find us on:

Information about housing for displaced people in Elmbridge Housing Elmbridge CAN can't provide housing but we can advise you on your options and we can sometimes help you look for accommodation in the private rent sector. For Ukrainians, we can try to 'rematch' you with a new host. Read on for more information. Please note that most of the information below is relevant only if you have permission to remain in the UK. For information about the asylum system in the UK including financial support see Right to Remain . Can I get my own accommodation from the council? Social housing in the UK is in very short supply, especially for larger households, and particularly in Elmbridge as it is an expensive area and there is a shortage of housing. There are very long waiting lists for social housing. If you are in danger of homelessness and are in a priority group where the council has a duty to help you, then they may be able to support you with emergency accommodation. This may be in a bed and breakfast and it may be outside of Elmbridge. You can find out more information including how to apply for social housing on the council’s website here Elmbridge Borough Council - Housing . How can I get my own accommodation? Whether you have children or not, your Universal Credit benefit can include help with rental costs, also known as Housing Benefit. The Housing Benefit allowance was increased in Elmbridge in April 2024. You can check out the local Housing Benefit allowance here . Depending on your circumstances, Elmbridge Borough Council may also be able to help you with finding rental accommodation. See Find a place to live . You can also look at websites like Rightmove for a property to rent. Being in employment can sometimes help with securing accommodation. Finding housing can be hard. It is important to be persistent and not lose hope. Our charity doesn't offer a property search service but if you are homeless or vulnerably housed, Rentstart is a local charity which has a very useful guide to renting privately on low incomes. Rentstart primarily helps people who are not on the council’s priority list, such as single adults without children. In the UK, many younger single people, or couples, form a group with friends to rent accommodation together. See also these useful guides for Ukrainians on how to rent property in the UK in Ukrainian and Russian . Discretionary housing payments available for housing are occasionally available from Elmbridge Council: Discretionary Housing Payment (DHP) . For Ukrainians under the Homes for Ukraine Scheme: how can I change my host? We are working closely with Elmbridge Council to help ensure that re-matches can be arranged where there is a priority need for this, for example if there is a medical need or if there is an irreversible breakdown in relationships. Please get in touch with us if you think this might apply to you, by emailing contact@elmbridgecan.org.uk or coming to one of our hubs (see our What’s on page ). There may also be ways that we can help you resolve differences with your original host family.