Search Results

As the war in Ukraine continues, there is still an urgent need for hosts for Ukrainians - including some who are already in Elmbridge. Become a host To date, over 2,000 Surrey residents have opened their homes to a Ukrainian family. As the war continues, there is still an urgent need for hosts for Ukrainians - including some who are already in Elmbridge but need to move on from their current accommodation. Could you or someone you know offer a safe place to stay? Hosting an individual or a family can be enormously rewarding and there is plenty of support available to both hosts and guests (including financial support from Elmbridge Borough Council). If you are considering hosting and would like an informal chat about how it works, please email us on contact@elmbridgecan.org.uk . You would get the chance to meet a prospective guest/s before making any commitment and would be supported through the process. Elmbridge CAN is not directly involved in hosting displaced people of other nationalities, but there are several organisations who specialise in this. See below some links to useful information for prospective hosts (of both Ukrainians and other nationalities). Useful links for prospective hosts Information on hosting Ukrainians for Elmbridge residents Information on hosting Ukrainians if you live elsewhere in Surrey This Surrey County Council guide has lots of useful information for new hosts or Ukrainian nationals who have recently arrived to live in Elmbridge, covering what you need to know in the first few days Hosting Good Practice Guide produced by NAACOM (The No Accommodation Network) Article on Tips for hosts Specialist hosting organisations RESET : a national organisation tasked with helping to match Ukrainians with UK hosts, as well as other work related to resettling forcibly displaced people, for example via the community sponsorship scheme Refugees At Home and Rooms for Refugees : both charities which connect those with a spare room in their home to forcibly displaced people (of any nationality) in need of somewhere to stay Hope at Home : a UK hosting charity specifically for survivors of modern slavery You can also see our Get help section to find out more about the help available from Elmbridge CAN. Tetiana’s and Olena's story “My family consider you part of our family,” Diane says… “we all knew at the beginning that certain things might go wrong but nothing was insoluble and we always talk things through” Read the full story Hosting a family has been so rewarding – from the joyous sight of Peppa Pig on my staircase when our own family ‘baby’ is doing A-Levels, to sharing experiences, food and culture and helping them learn English. Lesia

We have created a full guide for you to understand the different transport options in Elmbridge. Transport The public transport network of trains and buses can be confusing for new arrivals to Elmbridge. We have created a full guide for you to understand the different options and help you get around the local area: Public transport information sheet Homes for Ukraine (H4U) temporary bus pass scheme Surrey County Council has worked with bus companies in Surrey to set up this scheme. It offers those who arrived on the H4U scheme a free bus pass for 6 months for travel on their most used bus route. Participating companies include Stagecoach, Compass, Metrobus, Falcon, White Bus and Reptons. Find out more details and how to apply here . Driving in the UK Can I use my driving licence issued by my home country? This government webpage has a tool you can use to see if you can drive in Great Britain (England, Scotland and Wales) on your licence issued by another country. In most cases, you can drive any type of small vehicle (for example cars or motorcycles) listed on your licence for 12 months from when you first arrived in Great Britain. However, Ukrainians (who entered on a Ukraine visa scheme) can continue driving here for three years from arrival. After the end of this period, you will need to either exchange your licence for a UK licence or pass theory and practical tests to acquire a UK licence. Visit this page to find out how to do this. Can I drive my car that I brought with me from another country? Generally you will be allowed to drive your car for up to six months. After that time you must “import” your vehicle which involves registering and taxing it. See this government webpage for more detail on the process. How can I get a UK driving licence? You will need to follow these steps in order to get a UK driving licence. This includes applying for a provisional licence, and passing both a theory test and a practical test. Elmbridge CAN runs driving theory lessons, visit our What’s On page to find out more. We recommend these books to help you pass the theory test: The Official DVSA Highway Code The Official DVSA Guide to Driving There are also various apps which can help, such as the Official DVSA theory test kit. You can buy and download this using these links: App for iOS / Apple App for Android eLearning platform (to use on a tablet, computer or mobile device) Once you are learning to drive, there are videos on YouTube which can help you, such as these: DGN Driving Drive London How expensive is it to run a car? The AA (Automobile Association) has published some useful guidance on the cost of running a car, here . In addition to the cost of buying and maintaining the car, and the cost of fuel, there are various other costs to consider - including tax, insurance and MOT (annual safety check), all of which are mandatory in the UK. Oxshott Care This local charity arranges lifts for Oxshott residents to medical appointments. They may be able to help with lifts to other important appointments, and with shopping and picking up prescriptions. See their website for more details or call them on 07950 478329 (phone line open from 9am to 12pm Monday to Friday. You can also leave a message).

Find out more about the work of Elmbridge CAN by signing up for our newsletter. Newsletter sign up We send newsletters by email roughly every quarter, to update our supporters on our activities. Occasionally we run an emergency appeal, in which case we would send an additional newsletter focussing on that. You can find all our recent newsletters on our Latest news page . Our pledge to you: We won't bombard you with emails We will keep your data safe and secure We won't share your data without permission You can opt out at any time Newsletter sign up First name* Last name* Email* Subscribe You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by emailing contact@elmbridgecan.org.uk . We use Mailchimp as our marketing platform and by clicking the subscribe button, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy policy here . Subject to the above, we will never share your data with third parties unless we have your permission or are required by law to do so. For more detail on how we use your data see our privacy policy .

The history of Elmbridge CAN since it started in 2015. Elmbridge CAN - our history Since forming in 2016, Elmbridge CAN has grown in strength and size, currently supporting over 330 families who have fled conflict or persecution. “It was a response to what was happening in Syria,” Elmbridge CAN co-director Jeannie Tweedie explains. “We connected through social media initially and then a group of us met up in a pub to work out what we could do. The first significant thing we did was organise a meeting in collaboration with the local authority and invited various stakeholders along.” The council agreed to take part in the Syrian Resettlement Scheme, so the most urgent work Elmbridge CAN undertook was finding hosts for refugees. In 2017, the first family arrived in Elmbridge. Housed in Oxshott without a car, an environment culturally very different to Syria, the local community rallied around. Today, some of those children from that family are young adults, studying at university. “What is amazing is when you see a family or individual transform their lives,” Jeannie reflects. “We support them and walk beside them if they want us to, but it is they who do it.” The early priorities of the organisation involved getting houses ready for new arrivals; often laborious work sourcing furniture. Gradually more families arrived and, by 2018 when Elmbridge CAN registered as a charity, roughly 30 Syrians had been resettled alongside other nationalities. Among them was Nurettin, a Turkish asylum seeker, who rebuilt his life in the IT industry where his expertise lay prior to fleeing his country. He has since become a trustee of the charity. “What every arrival has in common is that they have lost their home, their familiarity, their security and the feeling of belonging somewhere,” Jeannie adds. “There is a cultural adjustment to deal with. It’s hugely variable, but they all have that loss in common.” So, creating an infrastructure became a key part of Elmbridge CAN’s work. An English class was launched, recruiting volunteers who got busy helping with one-to-one English lessons, supporting children’s learning and helping people find jobs. Over 40 hours of tutoring and homework help are delivered each week. When Ayram left Syria at the age of seven she joined 100,000 others fleeing persecution at a refugee camp in Jordan. Eleven years later she is studying Law at the University of Surrey. Elmbridge CAN has thrived through its adaptability. In August 2021, the fall of Afghanistan meant that - almost overnight - approximately 200 Afghans arrived locally. Each had been part of a deeply traumatic evacuation. They were placed in hotel accommodation in Thames Ditton. “We stepped up, as did the local community, many of whom joined us as volunteers,” Jeannie recalls. “We organised clothing and toy deliveries. We set up whole family ESOL classes in the hotel, as it took around a term for school places to be found for the children. We held Eid parties and started a sewing group for the women. “We have a volunteer called Tim who is our bike guy. He mends bikes when people donate them and they are incredibly useful for people. It really makes a difference. We’ve had women who’ve had the opportunity to learn how to ride a bike for the first time.” Elmbridge CAN took on further responsibilities when the council-employed support worker left, meaning statutory support for the Syrians now came under the umbrella of the organisation. With that, and funding from Walton Charity for an administrator, Elmbridge CAN was able to employ its first staff. In February 2022, the invasion of Ukraine forced many Ukrainians to flee. The local community welcomed over 600 displaced Ukrainians, mainly women and children. Elmbridge CAN volunteers organised weekly welcome hubs and the local council issued a contract for the charity to employ two Ukrainian-speaking integration workers. “They got busy with re-matching people who needed new hosts,” Jeannie recalls. “We had to put together an infrastructure capable of moving an organisation from being one that supported 30 families, to one that currently supports over 350.” The charity set up two community English classes in different locations. Together with its hubs, and one-to-one volunteer placements, they meet the needs of displaced families. For some individuals, the charity provides a high-needs case service led by experienced integration workers. Other people may simply need practical support. “One little girl had the biggest smile on her face after we gave her an electronic keyboard,” says Jeannie. “We have a common humanity around the world for our children. Many families have come here because of their children. We work not just with those who have come through resettlement schemes, but those who have had to come through the asylum route. Our aim remains the same as when we started: to welcome.” The next step is to secure the organisation’s future in a changing world. “We’ve had to be quite reactive in the past and there’s always that uncertainty about the environment we are in,” Jeannie concludes. “We have built something important and we want to make that sustainable. We’ve had growth without planning it so we can grow further with planning, but we need it to be properly resourced. It’s about bringing the community together.”

There are lots of ways to get involved and support our work. Get involved There are lots of ways you can get involved in our work, from hosting a family to volunteering Transforming the lives of refugees in Elmbridge requires teamwork. We need help from all kinds of organisations and individuals to make it happen – from businesses and schools, to charities and churches. There are lots of ways you can get involved in our work. Volunteer Become a host Donate Get informed Rent your property Newsletter sign up "Education is my way to survive" Imagine arriving to live in a new country with no knowledge of the language. A few years later, you are studying at university, with clear career goals. This is the story of Ali, Mohammed and Ayram. Read their story What's on Find out about our classes to learn English, opportunities to meet people and ways to access our support. Find out more Read our Impact Report We share our challenges and successes in supporting over 250 families from diverse countries including Syria, Afghanistan and Ukraine. Find out more I would like to express my gratitude to all members of your team for their help, understanding and support to people who find themselves in a difficult life situation, you find a way out of each seemingly insoluble problem... your work deserves respect and gratitude that are difficult to express in words. Iryna

Useful information and tools to help you get informed on the issues or take action.    Get informed To stay up-to-date on our activities you can read our recent newsletters on our Latest news page and sign up to receive future newsletters here . You can also follow us on Facebook and Instagram (links at the bottom of the page). This page contains useful information and tools to help you get informed on the broader issues. National organisations Although we are a local organisation, forcibly displaced people coming to Elmbridge are of course affected by the wider issues on both a national and international scale. It helps to be informed. We recommend you check out Refugee Action or the Refugee Council , where you can find a wealth of information, including useful explainers , for example, the truth about asylum or the real facts about refugees . The sites are packed with relevant facts, statistics and stories. Alternatively, visit Citizens UK Campaigns or simply write to your local MP . Films and documentaries There are lots of great films available to help you become better informed. Here’s a few to get you started. Human Flow - 2017 Why do we have so much migration coming our way? If you want a big picture perspective, this is the one. Filmed across 23 countries by international artist and filmmaker Ai Weiwei, this film studies the global issue of migration with a completely apolitical approach. Rather, it aims to show the human side of the phenomenon, putting a face to the huge numbers of people following migration routes every year. Available to watch on Amazon Prime. Here’s the trailer . For Sama - 2019, BAFTA winner, Oscar-nominated for best documentary An intimate and visceral documentary, this multi-award-winning film is a journey though motherhood during the bombings of the Syrian civil war. Waad al-Kateab's first feature documentary is a story of love, resilience and hope, framed by suffering and harsh dilemmas. Available to watch on Channel 4 Another News Story - 2019 Directed by Verity Wislowki, shot across nine countries from Greece to Germany, the film goes behind the scenes of the news crews reporting the refugee story at the height of the European crisis. It takes the viewer to the other side of the camera and inspires us to re-evaluate our relationship with the global media and how we consume news. Available to watch on Amazon Prime . Read and share Gray Bees by Andrey Kurkov, a famous Ukrainian novelist who dramatises the conflict raging in his country with his trademark wry humour, through the adventures of a beekeeper. Sea Prayer by Khaled Hosseini (author of The Kite Runner). Based on a Syrian father’s reflections, while watching his sleeping son, as they await the perilous journey across the Mediterranean. Author proceeds are donated to UNHCR. Shatila Stories published by Peirene who commissioned nine refugees to tell their ‘Shatila Stories’. The result is a piece of collaborative fiction unlike any other. Read if you want to understand the chaos of the Middle East, or just to enjoy a beautiful love story. No Friend but the Mountains by Behrouz Boochani, a Kurdish journalist who was illegally detained on Manus Island and laboriously typed his story on a mobile phone. Translated from Farsi. In the Wars by Dr Waheed Arian. Feel inspired by this incredible Afghan doctor's story. Hope Not Fear by Hassan Akkad, about his harrowing experience leaving Syria and the kindness he experienced in the UK, which helped him get back on his feet and rebuild his life. Would you like to receive occasional updates on our work? Sign up to receive our newsletter .

Contact Elmbridge CAN by email or fill in this form. Contact us Sign up to receive our newsletter or contact us if you have a specific enquiry. We’d love to hear from you! Sign up to our newsletter Contact us First name* Last name Email* Message Submit Other ways to contact Elmbridge CAN Email: contact@elmbridgecan.org.uk Write to us : PO Box 112, East Molesey, KT8 8EN. You can also find us on:

A story about students from Syria who Elmbridge CAN have supported Syrian students Ayram is 18 years old now, studying law at the University of Surrey in Guildford. It is a dream that once seemed impossible when she fled a burning Syrian refugee camp at the age of seven. Never far from her thoughts is Areej, her neighbour and best friend who never made it out of the camp. ‘Sometimes I feel like I am doing this for her,’ Ayram explains. ‘When we were together, we used to talk about schools because we had no education in the camps.” Ayram and her two sisters left their home in Damascus when the Syrian War became so intense in the city that their parents were left with no other option than finding a way out. ‘There was literally no choice for us,’ Ayram continues. ‘Originally, we thought it would be a few weeks of protest and everything would go back to normal. But people started dying in ground attacks around us and there were airstrikes and bombings, with buildings all around us collapsing. The family headed south and crossed the border into Jordan where they spent six weeks at the Zaatari Refugee Camp, which at one point was home to over 100,000 refugees. It was a brutal and overcrowded environment where nobody was safe. ‘The Syrian regime would send people to attack the camps. They would pretend to be refugees but then they would set fire to the camps. Our tent burnt but we managed to escape, as my dad was awake at the time and he got us all out. But Areej’s family next to us didn’t get out. It was a really hard thing to witness and I will never forget it.’ Mohammed, 19, and Ali, 18, are brothers from Kobani, close to Syria’s northern border with Turkey. The small city and its surrounding area came under attack from Islamic State in September 2014. The Siege of Kobani lasted for five months and had a devastating human impact, leading to over 300,000 Kurdish refugees being displaced to Turkey. Mohammed and Ali had left home with their mother and three other brothers in search of safety, several months before the IS attack. They joined their father in Erbil, Kurdistan, where he had found work in the construction industry. ‘It was emotional leaving our home, saying goodbye to our grandparents,’ Ali recalls. ‘We didn’t know if we’d see them again and now it’s been over 10 years since I’ve seen them.’ ‘We were lucky,’ Mohammed insists. ‘But all my cousins and their families struggled a lot. My grandparents still live in Kobani now. At the moment it is safe, but you can never really call it safe as you never know when something will start up again.’ Mohammed is studying accountancy and finance at Oxford Brookes University while Ali is taking a biomedical science degree at University of Westminster. Along with Ayram, they represent the successes of the Syrian resettlement programme and demonstrate what can be achieved with the right support network. Mohammed and Ali arrived in Surrey in August 2017 after spending three years in Kurdistan. After leaving Zaatari Refugee Camp, Ayram spent five years in Jordan, where her education suffered, before being resettled to the UK in March 2018. ‘We arrived at night and were so tired when we got here,’ Ayram says. ‘I remember falling asleep in the clothes I was wearing. I woke up the next day and looked out of the window and it had been snowing. I had never seen snow before. I just thought it would be like this a lot of the time, but it hasn’t snowed since!’ None of the new arrivals spoke English when they came to the country, but that soon changed. ‘When I first came here, I was doing a sort of sign language to socialise with people,’ Ayram adds. ‘Everyone was so nice, they wanted to help me understand. We used Google Translate sometimes. Everyone did their best to put me in a comfortable situation and that really helped. It made me think, “Okay, I’m not hated here”. I knew I could take my time to get it right, and within a year I could speak English.’ ‘When you are in a school with English people you catch on really quickly,’ Mohammed adds. ‘It was challenging being in a new country with new people but I’m quite a social person. I used to play every sport at school and then I played football out of school for Oxshott Royals as a left winger. I played with them for a few seasons and I met loads of people that way.’ ‘I have Elmbridge CAN to thank for all the help they gave us with homework,’ says Ali. ‘We were able to bring an adult translator in for the lessons at first. After school a volunteer called Carly helped me, tutoring me twice a week with chemistry and maths. Then Sue used to take us shopping because we didn't have a car, that was so helpful. They have so many volunteers who provide support.’ That assistance gave Ali the confidence to visit another school in Oxshott and give a charity talk to the other pupils about his journey from Syria, to Kurdistan and finally the UK. Education has opened up a new life to all three of them and that has not been something these young students have taken for granted. ‘Since I was little, I have always dreamed about going to university and having this amazing life’ Ayram continues. ‘When we went to Jordan, the Syrians there were not allowed to work so Mum and Dad could not continue their jobs. We had to survive off anything we could. Coming here, that whole dream of university returned. My dad has been able to work again too. I have always wanted to help people. Elmbridge CAN has played a big part in helping us so I want to give back to society and help. To be a human rights lawyer or an immigration lawyer would be great, to go around the world and help people. Some people can’t afford lawyers so I’d like to be able to help those who struggle. I can help in places where there is need, maybe even refugee camps one day.’ Ali hopes his degree will lead to a career in dentistry. He remembers his brothers having painful tooth extraction treatment without access to the right medical care before they came to the UK. Mohammed has always been good with numbers and is planning for a career as a chartered accountant in London. ‘At the beginning of uni when we had our ‘ice breakers’ chats and I told the other students I was from Syria they were surprised,’ Ayram reveals. ‘Some were saying, “Oh My God, what happened? Tell us your story.” Some people already knew quite a bit about what happened in Syria but others knew nothing at all. I like talking about it because it is part of my experience in life, and what happened drove me here.’ Ayram thinks back to her childhood conversations in the refugee camp and perhaps the biggest inspiration of all, her friend Areej. ‘We used to say, “We can go to school when we get out of here”. Education is my way to survive in this world. We dreamed about this, so I am doing this for me and for her.’

Sign up to our newsletter for more information about the work of Elmbridge CAN Latest news Here you can read our latest newsletters, which we issue roughly once per quarter. You can register to receive future newsletters here . If you want to get informed about the bigger picture, head to our Get informed page . Our newsletters In our October 2025 newsletter we gave an update on the Big Give Christmas Challenge (our pledges have been matched with Champion Funding!) and on our work in 2025 so far. We also highlighted Hasina's Story . Our August 2025 newsletter called for your help: "we're eligible for Champion Funding from The Big Give this Christmas! That means any donation given to us between 2nd and 9th December 2025 will be match-funded and will give our charity the funding boost it needs. If someone donates £50 this December, Elmbridge CAN will get £100." In our June 2025 newsletter we focussed on: celebrating volunteers' week and our talented volunteers some simple ways you can contribute hosting opportunities In our March 2025 newsletter we gave an update on our work, and called on supporters to donate to our hardship fund. Our December 2024 newsletter featured: The story of three remarkable Syrian teenagers Feedback from our client survey An update on our ongoing collaboration with St George’s College, Weybridge In our September 2024 newsletter we covered: Our recent ‘culture kitchen’ event A second collaboration with Balfour Beatty, offering practical careers advice to Elmbridge CAN clients Our vacancy for a new Ukrainian integration worker Read our June 2024 newsletter to find out about: How we’ve been supporting young people as they work towards their all-important GCSE and A Levels Our co-director, Jeannie Tweedie’s interview on Greatest Hits local radio, as part of a piece marking World Refugee Day How a team of our volunteers transformed the garden of a resettled Afghan family Elmbridge CAN has been a great support to me... They have supported me financially and emotionally as well as helped with documents that are related to bills, hospitals, school etc. They have also helped me in finding a place to live and helped me with getting food and travel. I really appreciate their help as without them I would have been lost and homeless. PU

From arriving in the UK with next to nothing, to establishing a successful business. Read how three Ukrainian women have joined forces and rebuilt their lives in Elmbridge Ukrainian sunflowers It was mid-June and there were just a handful of days before the Wimbledon tennis championships began at the All England Club. At a house just around the corner from the famous old venue a race against the clock had begun, as the Sunflowers gardening team set about transforming a front and back garden. “We only had a few days to get it done before they closed the roads for the tournament so we knew the project had no chance to fail,” Alyona recalls. “It was challenging as there was a lot of concrete to dig up in the garden but we did it in time. It was quite funny, too, as the neighbours walked past and watched our progress each day. At the end, some of them asked for our number as they were impressed with the job. It was a really interesting project to work on.” Sunflowers was set up by three Ukrainian women, who moved to the UK not long after the Russian invasion in the Spring of 2022. Alyona was working as a project manager in the construction sector of the real estate industry in Kiev when the war broke out. She moved to Surrey with her young family under the government’s Homes for Ukraine programme and soon became involved with Elmbridge CAN. “I used to live in America so settling in a new country has been ok for me,” she explains. “This time I was forced to leave so that was a bit different but the British people, and Elmbridge CAN especially, have offered us an enormous amount of support. I’m super grateful to everyone I’ve met here. When I first arrived here I focussed on volunteering with Elmbridge CAN, helping with paperwork for the other Ukrainians coming over.” She soon met Lena and Tetiana, friends from Vinnytsia in central Ukraine, and it was not long before they were hatching plans to find a way of contributing in their host country. “While working with the people who came here from Ukraine, I was thinking about what we could do and what helps,” Alyona continues. “Working outdoors together doing gardening is good for mental health and it unites us, doing something together. Most of us used to have families with houses back home which had gardens. My Mum lives in a house with a big garden, it is like an allotment, so we had flowers in the front and in the back we grew vegetables. I helped in the garden since I was three years old, so I know how things grow. I love the taste of organic fresh fruit and growing flowers is quite inspiring.” With plenty of green spaces in their new surroundings there appeared to be an opportunity to develop a hobby into something more serious. “I noticed that many British people have gardens to enjoy nature,” Alyona adds. “So I started talking with the girls in the hub and we decided we should do something. We all liked gardens so it was a perfect match for us!” The three women began by working in the gardens of some of the volunteers they had met at Elmbridge CAN. After settling on a name for their fledgling business, the company was registered and marketing began with some adverts on Facebook and a word-of-mouth campaign that quickly grew. Initially, the garden work was restricted to general maintenance and tidying but it was not long before more ambitious projects were undertaken with a full range of landscaping services. “Lena is a designer, so she can do full landscape design for any project,” says Alyona. “Tetiana is good with the accounts and can also work with plants. Sunflowers has spread mainly through word-of-mouth since we completed our first job. We do a high-quality job. Lena would never leave a single leaf on the lawn, she’s a perfectionist! “It’s all year round, too. We do maintenance, planting, irrigation, projects for gardens that you want to transform, we can do everything. We have up to five people on call so the business can manage everything. I see enormous potential with this.” Their work extends beyond horticultural skills. Sunflowers also offers fencing and lighting services to enhance the gardens they work on, with an emphasis on creating harmonious and functional spaces. At the Weybridge Community fair this summer, a landscape design exhibition attracted many visitors. Sunflowers was proud to take part in the event, which brought together designers from all over the country with the main theme of the exhibition focussing on environmentally-friendly landscaping and the use of natural materials. As Sunflowers continues to grow, the three women are proud of what has been achieved in a relatively short space of time since their lives were turned upside down back in early 2022. And, as their untimely clash with the lawn tennis championships proved, they are more than happy to take on any gardening challenge that is laid down in front of them. For more information on Sunflowers’ work and availability you can visit www.sunflowers.design .

Building a life in a new country can be challenging. We provide practical information, such as how to register with your local doctor, as well as other support which you or your family members might need. Health and wellbeing We recognise that building a life in a new country can be challenging. On this page you can find practical information, such as how to register with your local doctor, as well as other support which you or your family members might need. There are also some self-help resources which you may find useful. Doctors Dentist Pharmacy Mental health Help yourself Young people Therapy options Doctors Contact your doctor (GP) in the first instance for all medical issues. They will decide if you need to see a specialist and refer you for an appointment. In the UK you must register with your local NHS GP (National Health Service General Practitioner) practice as soon as possible. Do not wait until you are ill. Find your nearest doctor . If you are new to using the NHS (free National Health Service), start with this short guide: English version , Dari version *If you are an asylum seeker, with an active application or appeal, you are eligible and will need an HC2 card to access free care. This guide will help you understand our NHS services and entitlements for migrants. Back to top Dentist Dental health is important too. There is a shortage of free NHS dentists, so you should get on the waiting list for your local NHS dentist as soon as you can. Back to top Pharmacy In some cases, a pharmacist can help you. If you have common infections such as a sore throat, earache or infected insect bite, you can go to your local pharmacy and speak to the pharmacist for advice and medication. Alternatively you can call 111, which is a NHS service which will direct you to the best place to get help for your symptoms. Check here to see if your pharmacist can help. Back to top Mental health Problems sleeping, poor memory, lack of focus, anger, helplessness, low energy and flashbacks are some normal reactions to trauma. Know that you are not alone if you experience these. Contact your doctor for help. The first thing to do is make an appointment to see your GP. If you are feeling overwhelmed or suicidal or need to speak to someone immediately, there are people who can help. See below organisations offering 24/7 help, including some specifically for young people. Get help now Childline 24-hour confidential support up to age 19 PAPYRUS (9am-midnight) for young people under the age of 35 who are experiencing thoughts of suicide Back to top Help yourself Understanding trauma can really help - everyone responds in different ways. The charity Mind has some online resources which may help. Learn some practical tools to help feel better: Learn how to stop PTSD Nightmares with Dr Justin Havens https://www.youtube.com/watch?v=lv38dzpcxfA Also available in Arabic: تعلمْ كيفيةَ إيقافِ كوابيسِ اضطرابِ ما بعدَ الصدمةِ مع د.جاستن هيفينز and Ukrainian: Дізнайтеся, як зупинити кошмари посттравматичного стресового розладу здоктором Джастіном Хейвенсом YouTube Video -Coping with scary and distressing memories | UK Trauma Council Back to top Resources for young people and adults The UK Trauma Council has lots of useful information in different languages which may help. You can also watch their video . Trauma from war and conflict: what’s difficult and what helps? This is a useful document, written by and for young people, which explains the symptoms experienced after war and trauma and also what may help. Practical tools for young people Here’s a list of free apps especially for young people which may be of use: https://www.good-thinking.uk/free-apps-for/apps-young-people . Find out more about free activities locally - visit our What’s on page for some ideas. Back to top Therapy options In the UK it's generally accepted that most people can benefit from professional therapy at some point in their life. Here are some useful links and services. Some are free or offer a discount for displaced people. Refer yourself to free NHS Talking Therapy - CBT online, counsellors 1-2-1 face to face or zoom usually 6-8 sessions. Waterloo Community Counselling - based in London but also on Zoom and FREE for refugees and asylum seekers. Trauma Response Network - if you feel ready to address some past trauma, they offer EMDR therapy which can be very effective. Therapy is only offered in English with up to eight sessions online. The Counselling Partnership - is an independent local community charity, based in Walton. The Kingston Women’s Centre - offers women-only counselling. Ask Hanna offers counselling and wellbeing support in Ukrainian. Surrey County Council has provided a FREE membership for Ukrainians. Please email contact@elmbridgecan.org.uk for details. It’s Complicated - offers Ukrainian speaking therapists and counselling, in person and online. You can also find a private therapist. All qualified therapists should be in this Counselling Directory . Here’s a full list of support services on offer in the county of Surrey. Still not sure about therapy? This short video may help: Absolutely Not - and other thoughts you might have about mental health support . Back to top

Information about the UK education system and childcare options for children. Children In the UK, education is compulsory for all children between the ages of 5 and 16. There are five stages of education: Early years Primary Secondary Further Education (FE) Higher Education - university (HE) Education Further Education is not compulsory and includes any study after secondary education that is not taken as part of an undergraduate or graduate degree. Courses range from basic English and Maths to Higher National Diplomas (HND). Higher Education is study beyond A levels and their equivalent which, for most full-time students, takes place in universities and colleges. Primary and secondary school: registering your child in a local school and other information How does my child apply for higher education courses and university? Childcare for young children What childcare support do I get for my pre-school children in the UK? Holiday activities What kids clubs and holiday activities are available for my children? After school clubs Once your child reaches school age, you might be able to use Tax-Free Childcare and Universal Credit childcare to financially support pre and after school care (known as wraparound care). If you need extra childcare support to work or your children are full of energy; keen to make new friends or looking for a new hobby, there are many activities available for children after school in the Elmbridge area. The first place to ask about after school clubs would be your child’s school. There are lots of other activities in Elmbridge to keep children busy. See our What’s On page for more information. Additional childcare support More information on where to find extra support: Surrey County Council Choosing Childcare . Free Parenting Course - Surrey County Council delivers courses to support parents (with children of different ages) through the complexities of parenting. Spurgeons - Elmbridge Family Centre Services Spurgeons support families with parenting children age 0-11. Home-Start Elmbridge - Home Start provide support to families in Elmbridge. Tutoring Elmbridge CAN works with a small number of volunteer tutors who provide free, one-to-one tutoring support in a variety of subjects including English, Maths and Science. We are a small team, and often fully booked, so we may not be able immediately to meet your child’s needs. If you would like to be added to our waiting list, please get in touch by emailing contact@elmbridgecan.org.uk giving your child’s name, age, school year and the subject they are looking for help in. In addition to our face-to-face tutors, we also work closely with the sixth form of a local school whose students offer online tutoring for students up to GCSE level. If this would be of interest, please get in touch. Revision support for secondary school children There are many online apps and resources that can help your child with their revision. Please make sure you check the GCSE exam board you are studying ie AQA, Edexcel, OCR, before using the websites or revision books to ensure you are focusing on the correct content. Still no answer to your question? Surrey Family Information Service (FIS) is a free impartial information and signposting service for families with children aged 0 to 25. We can help you find organisations and services that may be able to support your family including information about childcare, finances, parenting and activities in your local area. www.surreycc.gov.uk/children/support-and-advice/families